In terms of front-of-the-house, here are the services we can offer to our customers:

1. Reception Services 

Professional receptionists who manage the front desk, greet visitors, and handle inquiries.

Creates a positive first impression and provides essential information and assistance to visitors and occupants.

Our receptionists are trained to deliver friendly and efficient service, ensuring that all visitors feel welcome and that their questions are promptly addressed. This service is crucial for maintaining a professional and hospitable atmosphere in your building.

2. Concierge Services

Personalized assistance for residents and tenants, including reservations, bookings, and personal errands.

Enhances the convenience and quality of life for occupants by providing a wide range of support services.

Our concierge team is available to assist with everything from making restaurant reservations and booking travel to running personal errands. This personalized service ensures that occupants have access to the support they need to make their daily lives easier and more enjoyable.

3. Security Desk

Manned security stations that monitor access and ensure the safety of the building.

Provides a visible security presence, deterring unauthorized access and responding to security incidents.

Our security desk staff are trained to monitor entry points, check identification, and manage access control systems. This service is essential for maintaining a secure environment and protecting the property and its occupants.

4. Lobby Management

Ensuring the lobby area is clean, organized, and welcoming at all times.

The lobby is the first area visitors see; maintaining it well enhances the building's overall appeal.

Our team ensures that the lobby is spotless, free of clutter, and aesthetically pleasing. This includes regular cleaning, arranging furniture, and maintaining any decorative elements to create a positive and inviting atmosphere.

Our clientele is usually high-profile organisations, and they prefer diligent security-trained officers at the front desk reception because of increasing incidents. First impressions count, and our staff are trained in the art of soft skills like customer handling and telephone etiquette. There are many equally important personal skills that they possess.

Our team of well-groomed, presentable Receptionists makes sure that your clients receive a warm welcome. They are polite and well-behaved, yet strong enough to handle any kind of unforeseen circumstances.

When you hire from Infinity Bravo Service Ltd, you can be assured that your premises are in good hands and our staff will be focused and expectant of every possible circumstance. We provide trained, cheerful and personable staff to meet your needs.

6. Mail and Package Handling

Reception, storage, and distribution of mail and packages for residents and tenants.

Ensures that deliveries are managed efficiently and securely, preventing loss or theft.

Our front-of-the-house staff receive, log, and notify occupants of incoming mail and packages. This service streamlines the delivery process and provides peace of mind, knowing that their items are handled with care.

7. Event Coordination

Support for planning and managing events within the building.

Facilitates smooth execution of events, enhancing the building's community and social environment.

Our team assists with scheduling, organizing, and coordinating events, whether they are corporate meetings, social gatherings, or community events. This service ensures that events are well-planned and executed without disruption to regular building operations.

8. Parking Management

Coordination and management of building parking facilities.

Ensures efficient use of parking space and smooth traffic flow, enhancing convenience for occupants.

We oversee parking assignments, monitor parking areas, and assist with parking-related inquiries and issues. This service is vital for maintaining order and maximizing the utility of parking facilities.

9. Customer Service

Providing assistance and addressing concerns or issues raised by occupants and visitors.

Enhances occupant satisfaction and promptly resolves any issues, contributing to a positive environment.

Our front-of-the-house team is trained to handle customer service inquiries professionally and efficiently. Whether it's a maintenance request, a billing question, or a general concern, we ensure that issues are addressed quickly and satisfactorily.

10. Aesthetic and Ambiance Management

Ensuring the building's front-of-the-house areas are aesthetically pleasing and inviting.

Creates a positive and professional image, enhancing the building's appeal and occupant satisfaction.

This includes the selection and maintenance of decor, lighting, and seasonal decorations. Our team ensures that these areas are always presentable and welcoming, contributing to a pleasant and professional atmosphere.

5. Visitor Management

Efficient handling of visitor registrations, badges, and access permissions.

Enhances security and ensures a smooth process for visitors entering the building.

We implement visitor management systems to log visitor details, issue temporary access passes, and track visitor movements. This organized approach ensures that all visitors are properly documented and authorized, contributing to the security and efficiency of the building.